We do not currently offer refunds, returns, or exchanges on items received as Indiegogo perks, BackerKit add-ons/rewards, and/or purchased in Pre-order for Backers with shipping addresses in the FCC, IC, & CE Certification Regions (see attached Refund Policy for definition).
Crowdfunding is a critical part of what enables Lynq Technologies to grow our business, gather community feedback, and launch products – and that requires a stable foundation from our backer community where funds raised do not fluctuate once the campaign is closed. Your pledge is recognized as an investment in the design and production process and not a direct refundable payment. If you prefer to retain the ability for cancellations or refunds, please purchase your Smart Compass devices once our crowdfunding and pre-sale campaign is complete.
For Backers with shipping address outside of the FCC, IC, & CE Certification Regions please see the attached Refund Policy for more information: https://lynqmehelp.zendesk.com/hc/article_attachments/1500000062102/Refund_Policy__Backers_Outside_of_the_FCC___CE_Certification_Regions.pdf.
Thank you again for your support and understanding, and please don’t hesitate to contact us if you have any questions.